Work with UsWe are an online data privacy compliance one-stop shop that provides solutions to international small and
medium-size companies. Please email your CV and a covering letter to email@example.com
- Customer Support Advisor
- London NW10
- Date: 30-11-2019
Seers Group is the UK’s leader in Cybersecurity & Data protection. On Seers web platform
businesses gain access to an extensive range of GDPR & ePrivacy compliance tools, all
designed to take the hassle out of complying with the new data protection regulations. It also
offers a reviews-based marketplace where businesses can hire data protection experts and
ensure they are fully GDPR-compliant.
Seers Group is looking for bright and efficient customer support advisor for its London Office.
Managing client communications will be chief responsibility of a Customer Service Advisor.
These professionals will interact directly with potential, new and existing clients. They will work
to provide quality customer service, while increasing the company's revenues through increased
Key skills for customer service advisor jobs.
The key skills needed by customer service advisors include the following:
Good telephone manner, including clear speech, the ability to understand people with
speech impediments and unusual accents, and excellent manners.
Persuasiveness, with the ability to soothe unhappy customers and to persuade them to
retain services or make further purchases.
Administration, for note taking, report writing and keeping track of multiple tasks at once.
I.T., for interacting with call handling technology, databases and other computer
software, plus the ability to adapt quickly to new systems.
Extensive knowledge of the area the business deals with and the ability to absorb new
information quickly to keep up with changes.
Advisors in this role also need to be patient and good at working under pressure. It’s a
position that suits naturally positive people who enjoy making others’ lives easier, and it
will also appeal to those who enjoy problem solving.
Day to day responsibilities.
On a day-to-day basis, customer service advisors are likely to be required to deal with a variety
of customer requests and provide assistance to help individuals resolve any problems they are
having. They will work over the phones, or by email.
It is essential for customer service agents to have great communication skills, be problem
solvers, and to enjoy interacting with other people on a regular basis. Customer service advisers
are increasingly required to work across a number of different channels, from the phone right
through to social media and instant chat, and having excellent written communication skills is
Many customer service roles also involve some selling or cross selling to encourage customers
to spend more or to stay loyal to the company. The primary aim of those working in customer
service teams is to leave customers with a good impression of the company, regardless of
whether they are able to resolve the customer's problem. For example, a customer who feels let
down by the product they have received can still leave the interaction with a positive impression
of the company if they receive high-quality customer service. This will increase the chances of
the customer staying loyal.
Previous experience in office based customer services is MUST.
Office time is 09:00-18:00
Based at our office at Crown House, London NW10.
Salary range £22,000 – £25,000 plus sales-based bonus of up to £15,000
- Location:London NW10